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Thao Dao.

Experience

Where I've shipped

Four years across regulated B2B platforms and national-scale consumer products — from requirements definition through to launch.

  1. 01

    SkyLab Group

    Technical Product Manager

    Current

    Cloud · Blockchain · Enterprise AI

    Drove product implementation across multiple initiatives spanning cloud services, blockchain, and enterprise AI SaaS — from requirements definition through to launch.

    • Leading product design across 8 modules for an AI ERP platform targeting SMEs, acting as the primary PM for cross-market requirement gathering across Korean and Singaporean clients.
    • Delivered an investor-facing product across 6 modules for a blockchain-based RWA investment platform, translating complex tokenization workflows into intuitive interfaces for non-technical investors.
    • Designed and shipped a cost monitoring dashboard and payment reconciliation workflows for a cloud-service-provider billing platform, standardizing pricing logic across 4 cloud providers (AWS, Azure, Huawei, Alibaba Cloud) to eliminate inconsistencies in invoicing and cost attribution.

    Key highlight

    Primary PM across three concurrent platforms in regulated and pre-launch markets.

  2. 02

    ReOrc AI

    IT Business Analyst

    Enterprise Data Platform

    Drove the development of an enterprise data platform by structuring governance, workflows, and validation processes to improve data reliability and delivery efficiency.

    • Conducted benchmarking analysis of enterprise data platforms to design governance and access-control frameworks, improving compliance and decision reliability.
    • Designed and launched data modeling and lineage features that enabled business users to trace data origins and dependencies, reducing reporting ambiguity and strengthening trust in analytics outputs.
    • Improved development efficiency by reducing rework by 40% and accelerating feature delivery by 20% through clearer requirement frameworks and validation checkpoints.
    • Led user acceptance testing by designing functional and data validation scenarios, ensuring accurate reporting outputs prior to release, at a 95% first-pass success rate.

    Key highlight

    40% less rework, 20% faster feature delivery, 95% first-pass UAT.

  3. 03

    Zalo

    Product Owner

    Consumer · Messaging & Games

    Owned roadmap and performance optimization for digital products within Vietnam's leading messaging platform.

    • Owned roadmap and delivery execution for 1 new product launch and 4 existing products, coordinating multiple cross-functional teams across engineering, design, and data.
    • Led and collaborated with designers and developers to refine and actualize concepts from design documentation.
    • Developed and implemented a tracking dashboard for Zalo Game Center, reducing manual data extraction by 40% and improving data-driven decision-making.
    • Optimized in-game ad placements through A/B testing, increasing total ad revenue by 30% within six months.
    • Led optimization efforts by executing monthly in-game events, boosting user engagement by 15% and increasing paying users by 3%.

    Key highlight

    30% ad revenue uplift and 15% engagement lift on a national-scale consumer product.